HERE FOR YOU, EVERY STEP
A little clarity before you choose their next favourite.
Our store currently serves the United Arab Emirates. International delivery is not available yet.
Before ordering, please check the delivery options and charges shown at checkout. If an estimate is not shown, contact hello@mahd.ae to confirm delivery availability and timing for your address.
Please provide a complete address and a reachable contact number. If you notice an error, email us as soon as possible with your order number. Changes depend on whether your order has already been dispatched.
Any delivery estimate we provide is an estimate, not a guaranteed arrival date. This does not affect your statutory rights.
We want you to feel happy with your choice. You can request an exchange within 14 days of delivery for a different size, colour preference, or a change of mind. Your first exchange per order is free. Any further exchanges are subject to applicable charges as per our delivery partner’s policy, which we will confirm before arranging the exchange.
For these voluntary exchanges, items must be in their original condition: unworn, unused and unwashed, with all original tags attached and original packaging included. We cannot accept voluntary exchanges for items that have been worn, washed, damaged through use, or had their tags removed. Exchanges are subject to availability.
To start, email hello@mahd.ae with your order number, the item you wish to exchange and your preferred size or colour. Please send clear photographs of the actual items you are returning in their original condition, including the attached tags and original packaging, so we can review and process your request. Please wait for our return instructions before sending anything back.
Final eligibility is confirmed after we receive and inspect the items. This voluntary exchange policy does not limit your rights for faulty, damaged-on-arrival or incorrectly supplied goods.
If your item arrives damaged, is faulty, or is different from what you ordered—including a size we supplied incorrectly—please email hello@mahd.ae as soon as you discover the issue.
Include your order number, a description of the issue, and photographs if available. Keep the item and any available packaging while we arrange the next steps. Please contact us before sending anything back so we can provide return instructions.
We will assess the issue and provide the repair, replacement or refund to which you are entitled under applicable UAE consumer protection law. We do not charge a return, collection or restocking fee for a valid claim involving faulty, damaged-on-arrival or incorrectly supplied goods.
Where a refund is due, we will arrange it in accordance with applicable law and explain the process to you. Bank and payment-provider processing times can vary.
No return fee applies to a valid statutory claim. For voluntary size, colour or change-of-mind requests, we offer exchanges as described above rather than cash refunds. Your first exchange per order is free; any further exchange charges follow our delivery partner’s policy and will be confirmed with you in advance.
